Tailored packages
Plain English is about putting your audience first. So are we.
How we can help
We want you to get the most you can from working with us.
So if you’re looking for something specific or you’re not sure exactly what kind of help you need, pick up the phone or drop us a line.
A lot of what we do for our customers is tailored to them in some way or another, so it’s highly likely that we’ll be able to do the same for you.
A few examples
- Additional training modules or workshops
- Individual coaching
- Analysis of and advice on your business writing style
- A writing style guide tailored to your organisation
- Remote editorial support
If you’d like more information or to talk to someone, email me, Emma, at emma@phewx.co.uk or call me on +44 (0)7879 608504.
Case study
Over the years we’ve worked with various police complaints commissioners on a range of projects. That includes compiling statistical bulletins; editing various corporate documents; running staff workshops to review and redesign report templates; rewriting information leaflets; and running beginners and refresher training for around 60 staff.
In the case of the latter we drew on the PIRC’s own documents to shape our content and introduced an element of light-hearted competition. The result was training that was both effective and fun.
‘Excellent, fun and informative training session.’ – participant
‘…a relaxed and informal way of presenting the session which was very effective.’ – participant
‘The trainer was excellent in terms of her presentation skills & used examples which related to PIRC reports.’ – participant
Mind the communication gap
In the 1990s, the Ontario Records Council estimated that the government was using about 83,000 different forms—costing $29 million to print and $2 billion to process.
The processing costs were so high because a) the way they were written meant that 80% were filled out incorrectly; and b) it cost 10 times more to process forms containing errors.
Ontario Forms Management Survey Report
Prevention is cheaper than cure
In Ireland, the Department of Health re-wrote its letter asking patients to confirm their appointment, using Plain English.
As a result, the Department recorded a 20% increase in the number of patients calling to cancel appointments they could no longer make—saving all the staff involved considerable time and effort.
NALA Dublin
